Our Clients
Virtuoso Global Travel
Business Insights, Analytics & Data Integration
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The travel industry sales distribution is a complex ecosystem of company agencies, independent owners and franchisees. The back off systems supporting the agencies is just as complex, with multiple vendors providing their software across each of the network.
The challenge is to providing the head office and networks with data to understand and grow the profitability of the agencies.
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Virtuoso is the leading global network of agencies specializing in luxury and experiential travel, with more than 20,000 advisors. They partner with over 2,200 of the world’s best companies such as hotels, cruise lines, tour operators, and more. Their advisors use their personal connections and firsthand expertise to craft bespoke trips for clients, including unique experiences, special values, complimentary perks, VIP treatment and rare access.
Resurg worked with Virtuoso to provide Business Insights that focus on the key sales and profitability data on a regional basis, with breakdowns to individual agencies and the performance of their advisors. This same information is available to their agents to quickly identify sales trends and to improve advisor performance with benchmarking.
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Core technology utilised in Snowflake and Tableau.
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The business insights provide unique business benefits, driving revenue and profitability.
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