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Seminars & Workshops
Review. Learn. Improve.
Resurg Group offers several one-day workshops that improve the knowledge of business operators in the key areas that affect performance. Most or all of our workshops can be used:
- In conjunction with our benchmarking program, to help group members understand how to use their benchmarking report or to address a common weakness e.g. poor stock management skills.
- By groups that do not benchmark with us but who want to provide an opportunity for group members to improve their skills in a widely applicable area such as financial management, stock management, implementing service fees, or setting a profitable pricing structure.
All Resurg workshops are conducted with in-house groups. No public workshops are offered.
Courses:
Return on Investment
Improving Return on Investment
I and II
Aimed at: Business owners and investors.
Objective: To teach participants to analyse financial reports and to use this information to improve return on investment.
Overview: Learn how to understand and analyse your business’s key performance indicators (KPIs) and the effect improving them can have on profitability. Strategies to improve profitability and liquidity will be covered.
Modules:
- Understanding KPIs using a Case Study Analysis
- Strategies to Improve Profitability
- Strategies to Improve Liquidity (Stock and Debtor Management)
- Reviewing the Impact of Improved KPIs on the Case Study Business
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Improving Return
in Investment - Managing Margin
Aimed at: Business managers and key staff.
Objective: To improve profitability and liquidity through better understanding and management of margins.
Overview:Learn the skills and behaviours need to manage margins on a day-to-day basis.
Modules:
- Understanding KPIs using a Case Study Analysis
- Improve Profitability
- Reviewing the Impact of Improved KPIs on the Case Study Business
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Improving Return
in Investment - Managing Stock
Aimed at: Business managers and key staff.
Objective: To improve profitability and liquidity through better understanding and management of stock.
Overview: Learn the skills and behaviours need to manage stock on a day-to-day basis.
Modules:
- Understanding KPIs using a Case Study Analysis
- Improve Profitability
- Improve Liquidity (Stock Management)
- Reviewing the Impact of Improved KPIs on the Case Study Business
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Financial Management
The Keys to Financial
Management I and II
Aimed at: Managers, owners and consultants in the travel industry.
Objective: To improve the financial performance of your business through a better understanding of key financial reports.
Overview: Learn how to understand and analyse in-depth the financial statements from your accountant, and how to implement pricing strategies to maximise profitability.
Modules:
- Understanding Financial Statements
- Analysing Financial Statements
- Pricing for Profitability
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Benchmarking
Money-Making Ideas from
your Benchmarking Report
Aimed at: Participants in Resurg’s Benchmarking Programs.
Objective: To provide participants with an in depth understanding of the benchmarking process and how to use the report to identify areas of opportunity within their business.
Overview: Review your report and identify how to use if for profit improvement.
Modules:
- An introduction to benchmarking
- Your report
- Detailed review of KPI’s
- Key priorities for your business
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Industry Specific Training
Profitable Management
of Service Fees
Aimed at: Managers, owners and consultants in the travel industry.
Objective: To implement service fees while maintaining customer satisfaction and improving profitability.
Overview: Gain a thorough understanding of service fees, how to deal with customer inquiries about fees, and how you should be charging fees to maximise business profitability.
Modules:
- Understanding Service Fees
- Why Should You Be Charging Service Fees?
- How to Sell Service Fees
- Dealing with Customer Inquiries and Objections
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New Selling Skills for
the Evolving Travel Industry
Aimed at: Managers, owners and consultants in the travel industry.
Objective: To learn new skills in selling leisure travel in a changing industry.
Overview: Increase your ability to sell leisure travel by gaining a better understanding of changes in the travel industry, your own strengths, and the customers’ needs.
Modules:
- A Helicopter View of the New Travel Industry
- Understanding Your Springboard (Your Customer and Yourself)
- Selling Your Skill and Skill in Selling
- Work Smarter Not Harder
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Staff Productivity
Improving Staff Productivity
Aimed at: Managers, owners and consultants.
Objective: To provide participants with the knowledge, tools and strategy to improve staff productivity.
Overview: Provides the tools necessary to measure staff productivity, identify areas for improvement and put in place a 12 month people plan to improve staff productivity.
Modules:
- Measuring staff productivity
- Preparing the workplace to maximise staff productivity
- Staff recruitment and initial training
- Ongoing training, staff retention and motivating your staff for success
- Your people plan
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WE WON!!
Winner in the category of
Professional & Business Service.
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