Performance Group Monthly
Review. Learn. Improve.

June 2010 Newsletter
Happy New (Financial) Year – Bottom Up Budgeting click here...

May 2010 Newsletter
Net Promoter Scores click here...

April 2010 Newsletter
The Rules of Customer Service click here...

March 2010 Newsletter
Return on Time click here...

February 2010 Newsletter
The Five Types of Customer click here...

Christmas 2009 Newsletter
Bad Habits of Business Owners click here...

November 2009 Newsletter
Why Loyal Customers are also Your Most Profitable click here...

October 2009 Newsletter
Creating and Maintaining a Customer Database click here...

September 2009 Newsletter
Goal Alignment click here...

August 2009 Newsletter
Social Media - The Next Step in Online Marketing click here...

June 2009 Newsletter - Meeting of the Minds 09
The Performance Group Retreat click here...

May 2009 Newsletter
Making the Most of Meetings click here...

April 2009 Newsletter
Networking Tips click here...

March 2009 Newsletter
Marketing in a Downturn - Spend, but Spend Wisely
click here...

February 2009 Newsletter
Rudd's Reforms – A quick guide? click here...

Christmas 2008 Newsletter
Live to Work click here...

November 2008 Newsletter
Does the Christmas Bonus Really Exist? click here...

October 2008 Newsletter
Job Ads. Are yours working? click here...

September 2008 Newsletter
Loyalty Bonus. click here...

August 2008 Newsletter
Consistency is the Key. click here...

July 2008 Newsletter
Why, Oh Y? click here...

June 2008 Newsletter
Innovation. click here...

May 2008 Newsletter
Retaining Staff. click here...

April 2008 Newsletter
Web Traffic. click here...

February 2008 Newsletter
Shadow of the Leader. click here...

Christmas 2007 Edition
Is Your Business an Asset? click here...

December 2007 Newsletter
Default Diary. click here...

October 2007 Newsletter
Exit Strategy. click here...

September 2007 Newsletter
Imaginative Incentives. click here...