About Us

Our Approach (The Resurg Methodology)

Resurg works with member-based groups, stock/service franchises and multi-location businesses to improve their profit by tens or hundreds of thousands of dollars a year.

We do this through a research-based methodology we call ‘Review. Learn. Improve.’, which we have developed and proven over 15 years with thousands of business proprietors. It encompasses:

• Review (Benchmarking). The performance of group members across five keys areas — margin, stock/service management, people and space productivity, efficiency, and risk — is measured and the top performers identified. Each participant receives a comprehensive, customised report (30+ pages) on their business covering 20-25 key performance indicators and where they rank.
  
  
  
• Learn (Workshops). Resurg’s business education workshops, based on the benchmarking results plus further research with the best performers, tackle any skill deficiencies revealed (e.g. stock management) and teach group members how to use their benchmarking report to drive improved performance.
  
  
  
• Improve (Implementation). Resurg uses a powerful tool, which we call performance groups, to introduce sustainable changes that will improve profit. Ten non-competing proprietors plus an experienced facilitator meet three times a year to share ideas, set goals, and review each other’s performance in implementing change. It works.

Research, through benchmarking, is the foundation of Resurg’s work to help businesses improve their profit. Our work is not based on opinion or being an ‘industry expert’; it is based on benchmarking research on what the best performers in a group are achieving and how they are doing it. We then use this knowledge to transfer the practices of the best performers to other members of the group.