Head Office

A key selling point for franchises and member-based businesses is profitability and return on investment — how much money can someone make from buying a business in your group?

Resurg specialises in working with member-based groups, franchises and multi-location businesses to improve the profitability of individual members by tens or hundreds of thousands of dollars a year.

We do this through a methodology we call ‘Review. Learn. Improve.’, which identifies the business practices of the group’s most profitable performers in five key areas and then transfers those best practices to other members of the group.

We have developed and proven ‘Review. Learn. Improve.’ over 15 years with thousands of businesses.

• Review. It starts with Resurg’s benchmarking program, which measures the performance of group members across five keys areas — margin, stock/service management, people and space productivity, efficiency, and risk.
  
  Benchmarking produces crucial, group-wide data and reveals who are the top performers and what practices are driving their superior returns.
  
  Each participant receives a customised report (30+ pages) on their business covering 20-25 key performance indicators and where they rank. Opportunities for improvement are highlighted.
  
  Resurg can conduct benchmarking as a stand-alone program or as part of our Review.Learn.Improve methodology.
  
  
  
• Learn. The benchmarking results can reveal common weaknesses, such as stock management or financial skills. Resurg’s business education program contains a range of workshops that can boost business owners’ skills in key areas and show them how to get the most out of their benchmarking report.
  
  Most of Resurg’s workshops can be purchased as stand-alone products or as part of our Review.Learn.Improve methodology.
  
  
  
• Improve. Once business performance has been measured and any gaps in knowledge addressed, it’s time to make sure lasting changes that boost profit are made in individual businesses. We do this through a powerful tool we call performance groups.
  
  Ten non-competing proprietors plus an experienced facilitator meet three times a year to share ideas, set goals, and review each other’s performance in implementing change.
  
  Performance group members must be involved in a Resurg benchmarking program, either industry-wide (hardware, travel) or as part of a franchise, network, member or multi-location group.

Our ‘Review. Learn. Improve.’ methodology is based on research, which is the foundation of our work to help businesses improve their profit. Our work is not based on opinion or being an ‘industry expert’. It is based on fact.

‘Review. Learn. Improve.’ - it works. If business operators who participate in our full program do not improve their profit by at least what we charge in fees, we will give their money back. That’s the Resurg guarantee.

The benefits to franchisor or business group head office of ‘Review. Learn. Improve.’

Resurg’s ‘Review. Learn. Improve.’ methodology can:

• Enhance your value proposition to group members as the program is focused on profit improvement and increasing business value.
  
  
• Provide consistent collection of information when a common financial platform is not being used.
  
  
• Be an important tool for understanding the present and potential performance of your group and to gauge trends over time.
  
  
• Help to improve group performance and therefore increase brand strength.
  
  
• Assess group weaknesses and identify where assistance, training or marketing should be directed.
  
  
• Track the impact of business decisions.
  
  
• Assist in understanding the viability of member businesses.

To find out more, contact Resurg on (02) 9319 0522.