Benchmarking
Review. Learn. Improve.

Benchmarking is an essential first step to improving your business. To start with, you need to know the key performance indicators (KPI) of your business.

Our benchmarking program gathers regular and detailed information on the five key areas that affect your business performance:

•   Margin
•   Stock / Service Management
•   People and Space Productivity
•   Efficiency
•   Risk

We collect this information for participating member businesses in your group or industry. By doing this, we identify the best business practices of the most profitable performers in the group and the areas that are driving their superior performance. We then provide you with a report detailing these KPI’s compared with your own to show you the areas in which your business can make changes to improve profitability.

Group members who take part in Resurg’s benchmarking program receive a comprehensive, customised report (30+ pages) on their business covering 20-25 KPIs across the five key areas. Within each KPI, the business is ranked on its performance within the group and against the top 25% of performers.

The benefits of Resurg's Benchmarking Program

• Provides reliable, comparative, like-to-like data on how well your business is performing.
  
  
• Provides insight into the drivers of profit and a focus for business improvement initiatives.
  
  
• Highlights opportunities specific to your business on where to improve business efficiency, reduce costs and increase profit.
  
  
• Removes the guesswork in making decisions. Instead, you will have sound, reliable data on which to base your business decisions plus follow-up benchmarking to assess the impact of those decisions.
  
  
• Identifies weaknesses or dangers in your business performance.

Resurg's industry-wide benchmarking programs

Resurg conducts general, industry-wide benchmarking programs in two areas: retail hardware and retail travel. Any business can take part.

These programs can be particularly useful to single or small-group businesses within these industries. To find out more about the industry-wide benchmarking programs in retail hardware and retail travel, contact Resurg on (02) 9319 0522.